We recognise the importance of providing accurate information and guidance to our clients regarding equity release options. While we cannot offer personalised advice tailored to individual circumstances, we are committed to providing comprehensive education and assistance to help clients make informed decisions.

Our role is to offer clear explanations of our equity release product Lifetime Home, including its features, benefits, and potential risks, allowing you and your family to assess its suitability based on your unique financial situation and goals.

Clients must seek legal advice from a qualified professional before we can proceed with an Agreement. We also encourage clients to seek independent financial advice for personalised guidance tailored to your specific needs and circumstances.

Our priority is to ensure transparency, clarity, and support throughout the process, empowering you to make well-informed choices that align with your objectives for retirement living.

Attaining a Lifetime Home Agreement takes a minimum of one month from initial engagement. Once the Agreement has been signed it can take up to two weeks before you receive your first income payment.

We can conduct a quick assessment to review whether your home passes the pre-qualification review. This does not mean that you are automatically approved, nor does it mean you’re rejected.

We recommend completing the pre-qualification check even if you feel your house may not qualify, as the pre-qualification parameters may change in the future and we would be able to notify you.

To qualify for Lifetime Home, homeowners must meet the following criteria:

Minimum Age: You (and your partner) must be over the age of 70.

Owner-Occupier: The property must be your primary residence and you are registered on the title.

Trusts: A home within a Trust is eligible.

A pre-qualification check includes assessing the home’s:

Location: Unfortunately, not all areas fall within our pre-qualified criteria. While we do go beyond the main centres, we cannot, at this stage, cover all areas.

Category: Currently we only accept standalone residential dwellings. This means apartments, townhouses, and flats are not pre-qualified.

Title: Currently we only accept free-hold titles.

Lease: Currently we do not accept leaseholds.

Mortgage-Free: The property must be free of any mortgages or encumbrances.

Insurance: The property must be adequately insured and remain so for the duration of the Agreement.

Currently not eligible: Leasehold, Unit Title estates (including Apartments and Town houses), and properties that are not your primary residence, for example a rental, investment property or Bach.

*Regardless of the criteria, Lifetime may accept or refuse any applications in its sole discretion.

*Regardless of the criteria, Lifetime may accept or refuse any applications in its sole discretion. Please note a pre-qualification check can take up to two working days.

Once you've acquainted yourself with Lifetime Home, completed a pre-qualification assessment, and consulted with family and trusted advisers, you can arrange a formal consultation.

A team member will coordinate a convenient time for a video, phone, or face-to-face discussion, preferably involving both homeowners and, if possible, trusted advisers and family members.

Prior to this meeting, Lifetime will conduct an iValuation to identify any potential issues and discuss preliminary estimates of home value.

Following the consultation, a comprehensive summary will be provided, covering everything discussed and addressing any remaining questions.

This summary will also outline the next steps in the event that both Lifetime and the homeowner(s) decide to proceed. This can take up to two working days to complete.

Our best endeavours is to find a time that works for everyone within the following week of the requested consultation.

At this stage, Lifetime will ask the homeowner to arrange for an accredited independent valuation at the homeowner's expense. Lifetime can provide a list of accredited valuers.

Depending on where you live it can take up to two weeks for an independent valuation to be completed.

After the independent valuation is finalised, it should be submitted to Lifetime for review, after which we will make a formal offer to the homeowner. We aim to do this within five working days of receiving the valuation.

A signed agreement including all associated documentation is to be provided to Lifetime. Once everything required is provided, it should take no longer than two weeks to start receiving your income payments.