Financial Advice Provider (FAP) disclosure

Important Information

At Lifetime Asset Management, we provide financial advice, but it’s essential to be aware of the limitations associated with any advice you receive.

 

Licensing Information

Lifetime Asset Management Limited (FSP469326), trading as Lifetime Retirement Income (also referred to as we, ourselves, our or us in this document), is a Financial Advice Provider (FAP) licensed and regulated by the Financial Markets Authority to provide financial advice and a licensed Managed Investment Scheme (MIS) manager.

 

Nature and Scope of the Advice 

We provide financial advice about products offered within the Retirement Income Group. We employ financial advisers within our team to provide financial advice relating to the following products,

Managed Investment Schemes: 

  • Lifetime Master Trust (Lifetime Trustee Limited)
  • Lifetime Retirement Funds (Lifetime Asset Management Limited)
  • Superannuation Master Trust (Lifetime Asset Management Limited)
  • Personal Superannuation Scheme (Lifetime Asset Management Limited)
  • Future Lifestyle Plan (Lifetime Asset Management Limited) 

Equity Release Product:

  • Lifetime Home (Lifetime Home Limited)

Our financial advice comes with certain limitations:

  • We exclusively provide advice related to Retirement Income Group products.
  • We do not offer advice on any other investment products.
  • Our advice does not cover broader financial considerations, such as budgeting, estate planning, taxation, or insurance planning. For guidance on these areas, you’ll need to consult a qualified specialist.

 

Fees or Expenses

There are no separate fees for receiving financial advice, however fund fees will apply. The exact details of these fees are available in the product disclosure statement of the relevant scheme or Agreement.

Managed Investment Schemes:

Equity Release Product:

 

Conflicts of Interest and Commissions

Are there any commissions and other incentives given in relation to Lifetime’s financial advice services? 

Lifetime and its Financial Advisers do not receive any commissions or incentives in relation to financial advice given or acted on and only provide advice on Lifetime investments.

Does Lifetime have any Conflicts of Interest? 

We only advise on Lifetime Asset Management & Lifetime Trustee Limited funds. Consequently, a conflict of interest exists because those funds are managed by Lifetime and Lifetime receives fees from such funds you invest in. Any additional conflicts of interest will be clearly explained to you before (or at any time) you receive financial advice. 

How do we manage these conflicts? 

We clearly explain that we only advise on Lifetime funds, and our advice is based on your goal(s). We also provide clear disclosure of all applicable fees. Further information is available upon request, free of charge.

 

Complaints Handling and Dispute Resolution 

If a client is not satisfied with our service or financial advice, they can tell us as soon as possible. 

Call: 0800 254 338
Email: retire@lifetimeincome.co.nz

Address: Level 5, 139 The Terrace
Wellington Central
Wellington 6011

When we receive a complaint:

  • We will consider the complaint and let the client know how we intend to resolve it. Where possible, we try to resolve the complaint immediately.
  • If we are unable to resolve the complaint immediately, we will acknowledge the complaint within two business days. We may contact the client to get further information about the complaint.
  • We aim to resolve complaints within 10 working days of receiving them. If we need more time to investigate the complaint, we will let the client know when they can expect to receive a response to the complaint
  • We will contact the client by phone, email, or letter to let them know whether we can resolve the complaint and how we propose to do so.

If we cannot agree on how to fix the issue, or if the client decides not to use our internal complaints process, our external disputes resolution scheme, Financial Services Complaints Limited (FSCL) can be contacted.  FSCL provides a free and independent dispute resolution service that may help to resolve the complaint if we haven’t been able to do so to the client’s satisfaction.

To contact FSCL:

Call: 0800 347 257
Email: info@fscl.org.nz
Address: Floor 4, 101 Lambton Quay Wellington Central, Wellington 6011

 

Duties Information

We and our financial advisers have duties under the Financial Markets Conduct Act 2013 relating to the way that we give financial advice. 

We are required to:

  • give priority to client interests;
  • exercise care, diligence, and skill;
  • meet standards of competence, knowledge, and skill set by the Code of Professional Conduct for Financial Advice Services; and
  • meet standards of ethical behaviour, conduct, and client care set by the Code of Professional Conduct for Financial Advice Services.

Contact details: 

Lifetime Asset Management Limited (FSP469326), trading as Lifetime Retirement Income is a Financial Advice Provider

Call: 0800 254 338
Email: retire@lifetimeincome.co.nz

Address: Level 5, 139 The Terrace
Wellington Central
Wellington 6011

A written copy of this information is available upon request.